Deming's 14 Key Points
The basics of Deming's TQM philosophy are contained in a list of objectives he calls "the 14 points." These are requirements for a business whose management plans to remain competitive in producing goods and services that will have a suitable market.
Read More →Questions to Ask Before Starting a VOC Project
Finding out what the customer wants is critical to successful product development. In order to get a good foundation to build your project on, you need the answers to some key questions. This list will help you get started!
Read More →Modeling Excellence: Disney's Creativity Strategies
Disney’s cognitive strategy for creativity, story boarding, and how these concepts can be applied in a team workshop. Quality professionals can increase their effectiveness in communication, problem solving, and strategic planning for quality by modeling the creative genius of Walt Disney. The theories and models presented in this paper are based in Neuro-Linguistic Programming. As a team facilitator and master practitioner in NLP, this author has used these concepts to successfully lead tea
Read More →What is Quality Function Deployment (QFD)?
What is QFD? QFD is a product and/or service development methodology!
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